Privacy Policy

Docs2Doctor.com respects your privacy and is committed to protecting the personal and professional information you provide when using this website and its services. This Privacy Policy explains how information is collected, used, stored, and shared when you use Docs2Doctor.com or Docs2Doctor.in.​

Scope and applicability

This Privacy Policy applies to all users of Docs2Doctor.com, Docs2Doctor.in and related services, including documentation assistance, storage, AI chat, and associated features.​
By accessing or using the website, creating an account, or purchasing credits, you consent to the collection and processing of your information as described in this Policy, subject to applicable data protection laws.​

Information we collect

Docs2Doctor.com may collect the following categories of information:​

  • Account and identification data, such as name, professional registration details, contact information, and login credentials.​
  • Usage data, such as pages visited, features used, access times, device information, and IP address.​
  • Content you submit, including documents, notes, and other materials you upload or process through the platform.​
  • Communication data, including messages sent to support and any feedback you provide.​

Sensitive and medical data

Docs2Doctor.com is a documentation-support tool intended for qualified and registered medical practitioners and not for laypersons or patients.​
Any patient-related information or clinical notes you choose to process or store via the platform may constitute sensitive personal or health data under applicable law, and you are responsible for collecting appropriate consents and complying with professional and legal obligations when entering such information.​

How we use information

Docs2Doctor.com may use your information to:​

  • Provide, operate, and maintain the website and services, including documentation assistance, storage, and AI-driven features.​
  • Improve, monitor, and secure the platform, including troubleshooting, analytics, and performance optimization.​
  • Manage billing, credits, and account administration, including invoices, payment confirmations, and usage summaries.​
  • Communicate with you about service updates, policy changes, security notices, and support responses.​

Legal basis and consent

Where required by applicable law, Docs2Doctor.com will rely on one or more of the following legal bases to process your personal data:​

  • Performance of a contract, such as providing subscribed services or purchased credits.​
  • Compliance with legal obligations, such as security, record keeping, or regulatory requirements.​
  • Legitimate interests, such as improving services and preventing fraud, provided your rights and freedoms are not overridden.​
  • Your explicit consent, particularly for certain categories of sensitive data or optional communications, which you may withdraw as permitted by law.​

Use of AI and automated processing

Certain features, including chat and automated documentation assistance, rely on artificial intelligence and machine-learning models.​
Content you submit to AI features may be processed for the purpose of generating responses, improving model quality, ensuring safety, and preventing abuse, in line with this Policy and any additional notices presented within the product.​

Cookies and tracking technologies

Docs2Doctor.com may use cookies and similar technologies to authenticate users, remember preferences, enhance user experience, and perform analytics.​
You may control certain cookie settings through your browser or device; however, disabling essential cookies may impact your ability to use core features of the website.​

Data sharing and third parties

Docs2Doctor.com does not sell your personal data.​
Information may be shared with carefully selected third-party service providers who assist with hosting, storage, analytics, payment processing, communications, and security, subject to appropriate contractual safeguards and confidentiality obligations.​
Information may also be disclosed if required by law, regulation, legal process, or to protect the rights, property, or safety of Docs2Doctor.com, its users, or others.​

Data security

Docs2Doctor.com implements reasonable technical and organizational measures designed to protect personal and sensitive information against unauthorized access, loss, misuse, alteration, or disclosure.​
Despite these measures, no system can be guaranteed as completely secure, and you remain responsible for maintaining the confidentiality of your login credentials and for ensuring that any patient data you handle is anonymized or adequately protected where appropriate.​

Data retention

Personal and usage data are retained for as long as necessary to fulfill the purposes described in this Policy, provide the services, comply with legal obligations, resolve disputes, and enforce agreements.​
Storage periods may vary depending on account status, applicable legal requirements, and the nature of the data; where feasible, data may be anonymized or aggregated for longer-term analytics and service improvement.​

Your rights and choices

Depending on applicable law, you may have some or all of the following rights regarding your personal data:​

  • Right to access and obtain a copy of your personal data held by Docs2Doctor.com.​
  • Right to request correction or updating of inaccurate or incomplete information.​
  • Right to request deletion of data, subject to legal and contractual limitations.​
  • Right to object to or restrict certain types of processing or withdraw consent where processing is based on consent.​
    Requests to exercise these rights can be made using the contact details provided below, and may require reasonable verification of your identity.​

International transfers

If Docs2Doctor.com or its service providers process data in jurisdictions other than your own, appropriate safeguards will be implemented where required by law to protect your personal data during cross-border transfers.​
Such safeguards may include contractual clauses, technical protections, or other compliance mechanisms recognized by relevant data protection authorities.​

Third‑party links

The website may contain links to third-party websites, services, or integrations that are not operated or controlled by Docs2Doctor.com.​
This Privacy Policy does not apply to such third parties, and you are encouraged to review their respective privacy policies before providing any information or using their services.​

Children’s privacy

Docs2Doctor.com is intended exclusively for qualified and registered medical practitioners and is not directed to children or laypersons.​
Docs2Doctor.com does not knowingly collect personal data directly from children, and any incidental patient-related data entered by practitioners remains subject to their professional and legal responsibilities.​

Changes to this Privacy Policy

Docs2Doctor.com may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or the services provided.​
Updated versions will be posted on this page with a revised “Last Updated” date, and where required, users will be notified through appropriate channels; continued use of the services after such changes constitutes acceptance of the updated Policy.​

Contact information

For questions, requests, or concerns relating to this Privacy Policy or the handling of your data, you may contact Docs2Doctor.com using the following details:​